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Cancellation & Refund Policy

  1. Cancellation due to reasons not attributable to meraonlinebusiness, that is, in the event you provide incorrect phone numbers, delivery address, or that you were unresponsive while either of our team or the rider team tried to reach out or, not reachable or unavailable during the delivery of the services offered to you, shall be non-refundable in nature.
  2. There may be cases where meraonlinebusiness is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to meraonlinebusiness, Restaurant Partner/Store or Delivery Partner. In such cases, meraonlinebusiness shall not charge a cancellation charge from you. If the order is canceled after payment has been charged, you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
  3. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission. We will need to verify the details from the store before we proceed with any refund.
  4. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided. In the absence of the proof, meraonlinebusiness will not consider the request as valid request and refund or replacement will not be provided in such cases.
  5. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.
  6. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.